At NABKISAN Finance, Customer Delight is our priority, and we are committed to provide our customers Best in Class Experience. All efforts are taken to give customers the best services to avoid any grievances.
If you have any grievance, please submit the following grievance redressal form:
You can also approach our service touch points to register a complaint as given below :
· Office - Customers can visit our office with details of their issues. Address : (48, NABARD TNRO Building, Mahatma Gandhi Road, Nungambakkam, Chennai – 600 034.)
· Phone - Customer can call us on 044-28270138 or 044 -42138700.
· Email - Customers can write to us at finance@nabkisan.org for queries related to loans.
· Suggestion/Complaint Box - Suggestion/Complaint boxes are put up at NABKISAN offices. Customer can drop their Suggestion/Complaints in these boxes. These boxes are opened on periodic intervals by our officer and forwarded to centralised team for resolution.
· Letter - Customers can write to The Chief Financial Officer NABKISAN Finance Limited, NABARD TNRO Building, No.48, MG Road, Nungambakkam Chennai – 600 034.
In case you do not receive a response within 21 days or if you are dissatisfied with the response received from the Company, you may escalate the complaint to Chief Nodal Officer ie., cfo@nabkisan.org by mentioning the Complaint reference number.
You can also contact the Nodal Officer between 09:30 AM to 05:30 PM, Monday to Friday on contact number: 044-28270138 or 044 -42138700.
If you are still not satisfied with the response, you may please write to-
MD & CEO of NABKISAN at:
Managing Director
NABKISAN Finance Limited
Corporate Office
C/O, NABARD Head Office,
Ground Floor, “D” Wing, Bandra Kurla Complex
Bandra (East), Mumbai – 400051
Ph:022 – 2653 9643/9415/9620
Email:corporate@nabkisan.org
Complaints in Person
Customer can visit our office and obtain the complaint form from the office, submit it to the office and obtain acknowledgement. A customer can obtain it from the office, record his grievances therein and obtain acknowledgement. Customer may use complaint cum suggestion box kept at the office for any feedback/ suggestions for improvement in our products and services.
Complaints over Telephone
Minor complaints may be lodged over telephone with the Chief Financial Officer. The name and telephone number of Chief Financial Officer are displayed in the Office. Complaints can also be lodged at Company’s Registered Office No. on
044 -28270138 or 044- 42138700
accessible during working hours from MTNL/BSNL fixed phones throughout India.
Complaints through mail/e-mail
Customer can also submit complaint by post or through e-mail finance@nabkisan.org / corporate@nabkisan.org
